They answered questions from delegates
• Virginie Gallerand, Head of the Healthcare Products and Personal Services Office
• Catherine Argoyti, adjoint leader
• Nathalie Delion, Vanessa Picot and Isabelle van Hamme, editors in charge of cosmetics

Claims

Question
Could you remind us what the rules are for claims from the point of view of the competent authorities?
The DGCCRF’s answer
I’d like to refer you to a document we published on the Internet: Cosmetic product claims, not everything is permitted. And you’ll come across a paper we’ve published explaining what we think the rules are for making claims we consider lawful.
• Always ask yourself whether the claim could mislead a non-specialist consumer: “It’s not complicated,” Catherine Argoyti explained, “you go to your neighbor or your mom and ask: What do you understand when I say: ‘this product will remove all wrinkles?’ Depending on how your neighbor understands the claim, you’ll know whether what you plan to use will be well understood by the average consumer.”
• Always refer to Regulation 655/2013, which develops the Common Criteria for claim compliance.
• When an ingredient is highlighted, it must be present in a more than symbolic …