Who hasn’t heard this phrase at least once? It may make the marketing department smile and delight the purchasing department, BUT it can make the regulatory department cringe and give the formulation laboratory nightmares… What lies behind a raw material’s trade name or an INCI name? Estelle Dehier, from Labosphère, shares her experience of a specific case involving one of her clients.
Whether it is a matter of reducing raw material costs, replacing one commercial reference with another from existing stock, or dealing with a disruption in raw material quality, we have all faced this “problem” at some point.
In this case, it concerns a specific hygiene product developed by Labosphère.
The product’s history
The product took a long time to develop as it required a very precise formulation approach and detailed expertise to address the multiple and complex issues in the initial specifications.
This was a real technical challenge, but one that was successfully overcome, as the product has become one of the brand’s best sellers! It is manufactured on a very regular basis.
The change of RM
This summer, new manufacturing is planned in the production schedules and the procurement of raw materials has begun.
For one of them, the customer learns from the distributor that the presentation is no longer the same. The material now comes in powder form rather than tablets (listed in the formula)… but ’it’s the same thing”!!!
Labosphère’s response
Naturally, the customer, concerned about their product, asked us for our opinion.
Our advice was as follows:
• Ask the …
